Delivery Policy

Welcome to CLOVEE! We are committed to providing you with the best hair care products and a seamless shopping experience. Please read our delivery policy carefully to understand how we process and deliver your orders.

 

Shipping Locations

We currently ship to the following regions:

Domestic : Malaysia

International : Singapore

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

 

Domestic Shipping:

 

Standard Shipping: 5 – 7 days

Free Shipping: In Malaysia

International Shipping: Depends on location

Please note that delivery times are estimates and may vary due to external factors such as customs clearance and weather conditions.

 

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with a tracking number. You can track your order using the link provided by the purchasing channel.

 

Customs, Duties, and Taxes

CLOVEE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Delivery Issues

If you haven’t received your order within the estimated delivery time, please contact us at our customer service whatsapp number 60 16-746 4134  with your order number, and we will look into it for you.

 

Contact Us

If you have any questions or concerns about our delivery policy, please feel free to contact our customer service team at ask@clove.co

 

Thank you for shopping with CLOVEE. We appreciate your business and look forward to serving you!