Refund Policy

Money-Back Guarantee

Try It With Confidence.

Trying a new haircare product takes trust. So on our two treatments, we put it in writing: give it a fair, consistent try, and if you're not happy with what you see, we'll refund your product. *Subject to a few simple conditions below.

Why We Can Promise This

KKM registered, SGS tested, and 110,000+ customers across Malaysia.

That's why we stand behind these two treatments with a guarantee instead of just asking you to take our word for it.

What's Covered

CLOVEE Black Hair Magic Tonic — 7-Day Money-Back Guarantee

CLOVEE Hair Booster Serum — 45-Day Money-Back Guarantee

These two are built around a visible change you can track. Which is what makes a results-based guarantee possible. The timelines differ because the results do: darkening builds over days, fuller-looking hair follows the hair's natural cycle over weeks.

Our shampoo, conditioner and other products are everyday care rather than results-tracked treatments, so they sit outside this guarantee. (Damaged or wrong item? Reach out anytime, we'll make it right.)

Why We Ask You to Give It Time

Hair changes on its own schedule. Grey darkens tone by tone; new hair grows over weeks, not days. The single biggest reason people don't see results is stopping too early.

That's why we ask for consistent use across the full period, plus a few simple progress photos along the way. The photos aren't red tape, they're the fairest way for both of us to see your journey, since change this gradual is hard to judge from memory.

How the Guarantee Works

Black Hair Magic Tonic — 7-Day Money-Back Guarantee

  1. Use it consistently for a full 7 days.
  2. Take progress photos along the way (at least 4). Each photo should clearly show the same part, in the same lighting each time, so the comparison is fair and accurate.
  3. Once you've completed the 7 days and taken your photos, contact our team to submit your request.
  4. We'll review it and reply with approval or next steps within 7 working days.
  5. Once approved, post the complete product back to us — bottle, applicator and box — within 20 days of the day you received it. Parcels sent after 20 days can't be accepted, so please send it on time.
  6. When your return reaches us, we'll complete your refund within 7 working days. The refund covers the product price (return shipping is paid by the customer, and the original delivery fee isn't included).

Available on your first purchase of this product.

Hair Booster Serum — 45-Day Money-Back Guarantee

  1. Use it consistently for a full 45 days.
  2. Take progress photos along the way (at least 7). Each photo should clearly show the same part line or hairline, in the same lighting each time, so the comparison is fair and accurate.
  3. Once you've completed the 45 days and taken your photos, contact our team to submit your request.
  4. We'll review it and reply with approval or next steps within 7 working days.
  5. Once approved, post the complete product back to us — bottle, applicator and box — within 50 days of the day you received it. Parcels sent after 50 days can't be accepted, so please send it on time.
  6. When your return reaches us, we'll complete your refund within 7 working days. The refund covers the product price (return shipping is paid by the customer, and the original delivery fee isn't included).

Available on your first purchase of this product.

A Simple Tip for Your Photos

To make your progress easy to see (and your guarantee easy to process), keep your photos consistent:

  • Same spot, same light. Natural daylight from a window works best.
  • Same angle and distance each time.
  • Focus clearly on your part line or hairline.
  • Take your very first photo before your first application.

Most customers find these photos become their favourite part. It's satisfying to look back and see how far your hair has come.

Full Terms & Conditions

General

  • All money-back requests are subject to CLOVEE's review and approval.
  • The guarantee is available to first-time purchasers of the qualifying product.
  • The refund amount is the product price only. The original delivery fee is non-refundable, and return shipping is the customer's responsibility.
  • Products must be returned complete, including the bottle, the applicator or nozzle, and the box. The empty bottle is required so our team can verify the full return.
  • Please use a trackable postage method for your return. CLOVEE cannot be held responsible for parcels lost or damaged in transit back to us.
  • Refunds are processed within 7 working days of us receiving and approving the returned product.
  • CLOVEE reserves the right to decline any request that does not meet these conditions. This policy may be updated from time to time.

Black Hair Magic Tonic (7-Day Money-Back Guarantee)

  • Requires consistent use for a full 7 days before a request can be made.
  • Requires at least 4 progress photos: each clearly showing the part in consistent lighting.
  • The product must be posted back within 20 days of the delivery date. Parcels sent after 20 days will not be accepted.

Hair Booster Serum (45-Day Money-Back Guarantee)

  • Requires consistent use for a full 45 days before a request can be made.
  • Requires at least 7 progress photos: each clearly showing the part line or hairline in consistent lighting.
  • The product must be posted back within 50 days of the delivery date. Parcels sent after 50 days will not be accepted.

Still deciding?

That's completely normal! And it's exactly why this guarantee exists. Our team is happy to answer any question before you buy, and to walk you through the process if you ever need to use it.

Contact Our Team Shop Black Hair Tonic Shop Hair Booster Serum